Instructions on how to update the software on any Pinnacle non-USB enabled
products
Older Pinnacle Products that do not have a USB plug,
require software changes via a physical CPU swap out (both Master & Slave chips). This can be swapped in the
field. Let the factory know the version of software you already have (written on a white label on top of the
replaceable CPU chips).
If you product was purchased prior to 2012, chances
are that it is NOT a USB enabled product.
If you purchased after Mid 2015 the Baud rate shown below has
changed to 115200 from 230400 for all products.
Instructions on how to update the software on any Pinnacle USB enabled
products
You will need to standard USB printer cable and a
laptop computer.
If you have properly connected to the Pinnacle USB
enabled product, hitting the ENTER key on your computer should redisplay the menu (similar to the image you see
above)
You will need to let the Factory know the letter /
number that first appears when you originally hit the “Space Bar”.
Any Software Emailed will work only with this
product.
The Email will contain a ZIP file with (2) .S19 files.
Unzip the file into a folder on your desktop. Use the TERMINAL.EXE program to transfer the 2 files into your
Pinnacle product. 1 file will be designated the Master and 1 file will be designated the
Slave
Do everything in “lower
case”:
1) “a” to erase SLAVE, “b” to program new
firmware
3) You should get multiple rows of
*******************************************
4) The menu should redisplay 1 time after the *’s are
done, otherwise the firmware has
failed to upload
correctly.
5) “c” for the Master firmware
update
6) “d” to erase MASTER, “e” to program new
firmware
7) Repeat Steps 2) thru
4)
Done. Turn power off.
SOFTWARE UPDATE
VIDEOS
This video describes the procedure to update firmware/software in a Pinnacle
Systems Microguard. Even though the video specifically goes over the Microguard MG unit, this applies to the MG
DUAL controller, DR controller, and Universal Safety Hub Controller.